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NC Bed and Breakfast Inns

NCBBI logo

NC Bed and Breakfast Inns Association was established in 1985.  For thirty years, they have been dedicated to serving those traveling to North Carolina.  This non-profit, statewide organization recognized the need for an association to ensure high standards in safety, housekeeping, food service, comfort, and hospitality for all member inns.  This allows the traveling public to have confidence in their B&B lodging.

NCBBI is the first state association in the United States to require rigorous inspections as a condition of membership.  To maintain these standards, NCBBI re-inspects member inns every two years.  There are many benefits to bed and breakfast membership in the NCBBI association:

  • Networking, educational, and marketing opportunities
  • Remain knowledgeable and up-to-date about meeting the needs of travelers
  • Keep up with the latest requirements for state and local laws and standards
  • Show potential guests that they can expect a higher level of service
  • The prestige and credibility of passing their rigorous inspection
  • Regular blog and social media activity
  • Their printed travel planners found at welcome centers, tourism attractions, visitor bureaus & chambers of commerce throughout North Carolina
  • Quarterly newsletters and monthly emails with important industry-related news, alerts, opportunities, reminders, and updates

 

From East to West, North Carolina measures 580 miles. That is more than a day’s drive, so NCBBI encourages guests to stay in more than one region as they travel around our gorgeous state. Based on the topography of North Carolina, the association has assigned three different regions.

  • Coastal Region: to find the perfect B&B in the Coast, near the Atlantic Ocean, beautiful beaches, birding, water sports, boating and summer fun.
  • Piedmont Region: to find the perfect B&B in the middle Piedmont region, where you’ll find dynamic growing cities, wineries, universities, golf, lakes and rivers.
  • Mountain Region: to find the perfect B&B in the Western Mountains region, home to the beautiful Smoky Mountains, the Blue Ridge parkway, the Biltmore Estate, waterfalls, hiking and fall foliage.

The North Carolina Bed and Breakfast Inns Association features specials and packages from member inns on their website.  The specials include for military, veterans, and emergency workers (like police, fire and EMS) as well as last minute guests.  Innkeepers also offer creative packages so guests can relax and enjoy their stay:

North Carolina Bed and Breakfast CookbookBlue Gift certificate (Voucher) template. Pattern Royalty Free Stock Image

From their website, The North Carolina Bed and Breakfast Inns Association offer its online visitors an opportunity to purchase their NCBBI cookbook so they can sample the best of North Carolina cooking with their collection of bed and breakfast and inn recipes. In addition to the cookbook, give the gift of memories by purchasing lodging gift certificates (available in $50 increments) that may be used at any NCBBI member B&B.  An NCBBI gift certificate is a thoughtful way to say “thank you” or to surprise someone special. They are also great gifts for special occasions like anniversaries, honeymoons, birthdays, and retirements.

The NCBBI website lists North Carolina events (searching either by name, type of event, event date, or venue).   They also provide a way to search for local North Carolina attractions by its name, location and type of attraction, or by a specific local area (within a designated amount of miles).

Bed and Breakfast Blogging has even featured some of the NCBBI inns on this blog:

If your bed and breakfast is located in another state, we have a link to other state bed and breakfast associations.  Together you can promote all the wonderful things that your state has to offer its visitors.  You can educate potential guests about everything that comes included when they stay at a bed and breakfast.  You will also have a network of innkeepers with which to ask questions and refer each other business when your own inns are full.  Those are just some of the many reasons why it is important to belong to a bed and breakfast association.

What Should My Inn Blog About?

what-should-my-inn-blog-about

What should my inn blog about, you ask?  Since each inn is unique, your blog should give readers a better understanding of your particular bed and breakfast.

Is your location a relaxed beach setting, a scenic mountain location, a rural country farm, a contemporary urban inn, or something else entirely?  Entice your website visitors to stay at your bed and breakfast.  Pictures are a very visual way to attract vacationers.

Why do people visit your local area?  What local leisure activities can guests participate in?  Does your area have any local tourist attractions?  Blogging about this will give you fresh content and keywords for search engine optimization.  Moreover, knowing this information helps you target different types of guests:

Do you offer any special packages or retreats?

How does your inn serve breakfast?  Some B&B inns have their own restaurant.  Some bring breakfast to your room on a tray while others have a common dining area for guests.  At some bed and breakfasts, guests can choose from a menu what they would like to have while at others everyone the same delicious gourmet cooking.

Be sure to ask guests if they have special dietary needs.  Your blog can feature pictures of your breakfasts as well as recipes of guests’ favorite dishes.

What kind of amenities can your guests enjoy?

Potential guests also like to know more about the owners, innkeepers, and staff members of bed and breakfasts.  Be sure to put their pictures on your website including their name, a couple sentences about what they do, and what they recommend guests try when they visit.  You could even feature staff members that receive a lot of compliments from your guest feedback.

Be sure to tell guests what you, as an innkeeper, love the most.  Let them know that you will be attentive to their needs, but also give them the privacy they desire.  If you have a historic bed and breakfast, be sure to share your inn’s history.

Do you have any accreditations or affiliations?  Membership in a bed and breakfast association and/or having received a certain award or level of distinction will set you apart from other bed and breakfasts.

Do you have your own bed and breakfast shop?

How does your inn celebrate the seasons?

  • Spring
  • Summer
  • Fall
  • Winter

How does your inn celebrate holidays?

You can even write about remodeled or redecorated rooms.  Improvements to your inn are worth talking about.  Previous guests may want to return based on your description of the new changes.

Do you offer any incentives for frequent stays and/or referrals?  Reward your guests for returning and recommending your B&B to friends. On the topic of frequency, be sure to have a frequently asked questions section on your website.

Let guests know how to connect with your bed and breakfast on other social media websites. Have a presence on one or more of the following websites can make a big difference in your visibility online.

 

When you share your blog on social media, this lets people know more about you and your bed and breakfast inn.  Give website visitors an “inn-side” look at your B&B from behind the scenes.  Having a blog and being active on social media is a great way to draw more attention to your website.

Don’t have the time or desire to write a blog or stay active on social media?  Let Kristi Dement and her team at Bed and Breakfast Blogging do all the hard work for you.  Her clients see results with consistently booked rooms.

 

Image by Marcus Berg of Unique Angles Photography

Time Away Inn Sitters

The Villa

The Villa in Costa Rica

Everyone needs to take a break. Innkeepers are definitely not the exception.  The reasons for taking a break could be for much needed rest, relaxation, upcoming holidays, vacation plans, attending to personal matters, and unfortunately even health related concerns. Carmen Collier and Jeb Marshall were gracious enough to let me interview them about their experiences as Time Away Inn Sitters. Their web page asks, “Are you ready for a break? Carmen and Jeb are professional Inn Sitters, ready to take the stress out of your next vacation or time away.”

For this interview, I will let Carmen and Jeb speak for themselves…

As Inn Sitters, we have learned that each Inn or Bed and Breakfast is unique. We know that responsibilities and constant day to day changes can be overwhelming.  We understand how adaptability and good organizational skills are vital to maintaining your business.  We commit to making the guidelines of the innkeepers they sit for their top priority.  Receiving good reviews and references are also extremely important to us.
bon appétit

Carmen Collier

Hello, I am Carmen Collier, 48, born in Frankfurt, Germany to a full blooded German Mother and a Croatian Father. My Mother was full blooded German born (in 1936) and raised in the Schwarzwald (Black Forest region) of Germany during WW2.  She instilled the importance of doing something right if you are going to do it at all.

My Father was born (1923) in Los Angeles, CA to full blooded Croatian parents. His father immigrated to the States in the early 1900’s at the age of nineteen.

I was blessed to have parents and grandparents who appreciated good food and taught me how to cook and bake at a very young age. Both sides of my family came from a culture where you did not eat “junk food”, fast food, or processed food.

My grandmothers on both sides were phenomenal cooks/bakers. Always using fresh ingredients, and making everything from scratch. My Dad’s Mother even had her own cookbook. I would sit in their kitchens for hours on end watching and observing, and helping when they asked. It was one of my favorite past times.  My Mom rarely made the same meal twice, always inspired by trying a new recipe. We were very blessed!

View from Our Room

View from Carmen and Jeb’s room in Costa Rica

My Father having traveled Europe for 15 years, tasted almost every type of cuisine/fare there was. He had an incredible palate, and passed that on not only to us, but his grandchildren as well.My son Nick is an Executive Chef for a restaurant in Durango, CO.  According to Jeb, when Nick lived with us while he attended culinary school, it was quite a show watching each of us try to outdo the other in the kitchen at night. Jeb gladly did the shopping every day and became the prep cook for whomever was making the meal of the evening.

Dad managed the Delaney’s Seafood Restaurant at the John Wayne Airport in Orange County, CA for many years. Then my father opened “Restaurant Yebe Tebe” a family restaurant serving Mediterranean cuisine in Anaheim, California.  Growing up, I worked for several years learning the ropes and how to prep food properly for the Chef.

After I graduated, I went on to become a professional licensed Realtor and Property Manager. After my kids were in school full time (1999), I chose to get my Real Estate License. I worked at it full time, and was Top Producer for many years. My husband (ex) at the time was a custom home builder. So it was advantageous to be able to sell the “spec” homes he built as well as being the Property Manager for the apartments we owned. I still keep my Real Estate license current!  In addition, I also owned and operated my own “Construction Clean-up” company for over 20 years. We specialized in cleaning new Custom Homes throughout the Temecula Valley Wine Country.

Freja and Carmen

Carmen and a canine companion

Traveling the world as an Inn Sitter caring for other peoples needs and comfort has become my passion.There is no one thing that ultimately prepared me for becoming an inn sitter. However, I feel the following combination of things is probably a common thread among most successful ones: being approachable, affable, helpful, positive, upbeat, artistic, creative, problem solver, can clean properly, take pride in cooking/baking, presentation, fun, responsible, thorough, thoughtful, empathetic & modest.

We are very good at communication, and like to touch base with the owners/innkeepers if not everyday then several times per week.  We have learned that through email, phone calls, instant messaging and Skype we usually have a great understanding of what each owner is requesting.  Honoring commitments are huge.  Every owner is different.  The key is to listen to what is most important and treat their business as if it were our own.  Most have everything down in writing and make sure to keep open lines of communication available.

I have found that most innkeepers like me to stick to cooking what they normally would offer. It keeps shopping and budgeting on track. However, some Inns have a Chef already in place and no cooking is expected from us. Then there are others that have us come in during the “slow” season, and just look after the place with no guests. So it really just depends on the owners individual wants/needs.

As a side note to some of my hobbies/interests that may pertain to Inn Sitting:
    • I took Floral Design in College thinking at some point it would be fun to own a florist shop.
    • I created and sold my own jewelry with a southwestern flair for 3 years while living in Durango, CO before the kids started school.
    • I’ve taken Tole Painting courses, and made many art pieces that I sold at art and craft shows. I pretty much painted on anything, but mostly wood.

So to sum it up, the way I was raised in regards to cooking and cleaning, as well as my hands on experience with owning/operating my own cleaning company, staging my real estate clients homes so that they could be marketed and sell for the highest price, having a creative and artistic flair, and dealing with peoples wants and needs has completely prepared me for inn sitting. Not only that, but my father’s love for travel…it burns deep in my soul. Inn sitting at this point in my life is more desirable for me than being an innkeeper since it allows us the freedom to continue to travel and see the world.

Ronda

Jeb Marshall

Hello, I am Jeb Marshall, 51, born in Seattle, U.S.A. I received a B.S.B.A. from Central Washington University in 1985 and was a Boeing Design Engineer with a top level security clearance for many years.  My job with Boeing helped me improve organizational skills and become a better problem solver.  As an Inn Sitter you must be ready to solve a multitude of unforeseen problems.  Expect the unexpected is my motto.  Keeping a calm head and formulating the best action in response will always produce the best outcome.

Working for Boeing also taught me that working ten hours a day behind a computer screen was no way to spend my life.  I am reminded of that especially when I am back in the states.  It is sad to see so many people with their eyes fixed to a screen, be it a laptop, phone, I-pad or television.  The real world should be seen, heard and felt with real people and places.

I have also worked as a professional stage actor with various theatre companies and the Seattle Opera. As a stage actor I found another true passion in life.  The ability to perform and make people feel is overwhelming.  I carry that ability with me when I inn sit.  Being able to adapt to different personalities is a big plus as an Inn sitter.  I have also been known to perform one of my many monologues from time to time especially after a glass of wine.  I apologize to Carmen for enduring the same monologues over and over.

Mostar

Carmen and Jeb in Mostar, Bosnia

Carmen and I met in the ocean.  It was a sunny Saturday in early December of 2006, off the beach of Carlsbad, CA.  We got married a year and a half later in the “desert town” of Las Vegas, NV.  Carmen and I compliment each other with our inn sitting duties.  She is an amazing cook, how she comes up with her mouth watering meals is beyond me.  She does most of the cooking and cleaning, however I love filling in wherever is necessary.
The inspiration for us to sell everything and travel the world can be found in one of my favorite quotes by Mark Twain, “Twenty years from now you will be more disappointed by the things you didn’t do than by the ones that you did do. So throw off the bowlines, sail away from the safe harbor.  Catch the trade winds in your sails.  Explore.  Dream.  Discover.”

Even though society teaches us to buy the big house, the nice car and latest toys, Carmen and I decided that “The Stuff” is overrated.  The true inspiration for selling everything comes from within.  Carmen and I are adventurers at heart and following your heart and dreams will always inspire you!Helping run and care for bed and breakfasts has been and always will be a win-win proposition.  We are inspired to leave each inn sit with smiles from both guests and owners, taking the time to listen and observe, learning and becoming richer from each experience.

The best rewards have been the journey.  It is hard to put into words, however it is like reading a good book. You don’t know where it is going to take you but you know it will most likely enrich.  The faces and feelings have been amazing.  I speak of men and women that I have met and helped not knowing how to speak their language but connecting with them.  Feeling them through non verbal communication can be more rewarding than a long drawn out conversation.  The rewards are great with inn sitting. Sometimes a hug or smile can be reward enough for going the extra mile.

I don’t mind getting my hands dirty, whether in the garden or as a handyman on that unforeseen project.  My list of jobs have ranged from changing switches on a circuit breaker in Switzerland to painting the roof of a casita in 100 degree heat in Costa Rica.  I also work as concierge, driver, grocery shopper, greeter, take reservations, accountant, bus boy, waiter, dishwasher, housekeeper, dog walker, receptionist, security guard and so on.

Me and My Buddies

Jeb with two dogs

My favorite inn sit was for a winery in Satigny, Switzerland.  We arrived for the three week sit on my birthday, flying in from Venice where we had  celebrated Carmen’s birthday a couple days prior.  Upon our arrival into Geneva we were picked up and driven to Satigny which is about 10 kilometers from the airport.  Our duties for this sit was to care for their two wonderful dogs, watch and secure the winery and sign for all deliveries and mail.  You can read about it in more detail in our journal.

My favorite foods are Thai, sushi, seafood, Mexican and Italian dishes.  Who am I kidding? I love all food!  It does depend on freshness of ingredients and who prepares it.  The best Thai meal I ever had was in Spain, best Italian in Australia and best sushi was in Costa Rica.  Carmen has helped open my eyes to the wonderful world of great food.

Most people are afraid to travel to countries in which they do not understand the language.  As long as you show respect and try to blend in, most cultures will accept you and it is amazing how well non verbal communication works.  Carmen speaks German fairly well and she is working on her Spanish.   I speak many languages poorly, but can have conversations in English and Spanish.  The Spanish that is spoken in Spain differs from that in Central America much the same way that English in the states differs from the English spoken in the United Kingdom.
I have learned that the best way to learn about a specific culture is to get lost in it.  Get off the tourist lined streets and don’t be afraid to literally get lost.  Having to ask for help or eventually finding your way back on your own can be quite rewarding and you will be amazed at what you will find.  I enjoy getting off a plane or train and not knowing anything about the culture, it is part of the pure joy of travel.  When it comes to inn sitting, I will take the time to educate myself with a certain area if I have never been and learn everything a good concierge should know.

We have decided to be inn sitters of bed and breakfasts for many reasons.  We enjoy the challenge that everyday is going to be a little bit different.  The reward of being able to share some of our talents while having the opportunity to travel the world and make a living is a dream come true.  The Palawan and Cook islands are on my list of places to visit, however finding new places in Europe will never get old.

After traveling pretty much nonstop over the past two years to over 23 countries, we have discovered a tremendous amount about ourselves. We are able to travel anywhere in the world and are accepting Inn Sits from one week to one year.  Currently we are on a one year Inn Sit, in Los Pargos, Costa Rica until mid September of 2015.  After many Skype interviews and hundreds of applicants, we were offered the job.

We would like to extend an invitation to anyone who would like to stay in the casita for $80 a night. The town is great with award winning restaurants and a great pura vida vibe.  Everything is alive and constantly changing!

So much of life is about timing and luck.  Even though we had sold everything we owned, we feel extremely rich.  We have our health, great kids, and we are living our dream.  Life is full of ups and downs, never take the ups for granted and hopefully learn to weather the downs.

Plans?  What is that?  We would like to take on another inn sitting commitment once we finish inn sitting in Costa Rica.  We are always open to discussing any future inn sitting offers with innkeepers and are available to Skype at any time.

The experiences, sites, sounds, smells and tastes of Europe contrasting with Central America have been incredible. Our journey is far from over.  For those wishing to contact us, our email address is timeawayinnsitters@gmail.com

Thank you, Carmen and Jeb, for sharing your inn sitting adventures, experiences, and dreams with us!

Great Conversation Starters While Hosting Guests

 

great-conversation-starters-while-hosting-guests

It is always a good idea to have some topics of conversation in mind if you regularly host guests at your bed and breakfast.  Having a mental list of what to talk about means you will feel comfortable interacting with perfect strangers at any time. The biggest secret to being a good conversationalist is simply allowing other people to talk about themselves. Why? It is a subject they probably know well and are comfortable talking about.

Since they are likely to be out of town guests when they visit, this automatically gives you some conversation topics, including the reason for their stay at your B&B.

  • Are you celebrating a special occasion (birthday, anniversary, reunion, etc.)?
  • What attracted you to visit us in this area?
  • Does our area have a leisure activity or event you will be participating in?
  • Where else have you been on vacation?
  • What was your most favorite vacation destination so far?
  • If you could live anywhere in the world, where would it be?

People love talking about what they eat or want to eat.  Think about the popularity of Food Network and online recipe websites!  Inquire about their favorite foods including breakfast dishes.  During the time they book the room is the best time to find out if they are allergic to any foods or on a restricted diet since you, or your staff, will be cooking for them.  If you realize that question was never answered, take the first opportunity to ask.

  • What is your favorite food?
  • If you could only have one meal for the rest of your life, what would it be?
  • Where do you like to go when you eat out?
  • Do you like to cook? If so, do you have a signature dish?
  • Are there any foods that you would like to try?

If they bring up their family, then it is perfectly acceptable to have a discussion centered around that.  Most people love talking about their family.  However, we need to be sensitive to people who may have strained family relationships, family members who are ill, infertility issues, or some other personal struggle in their lives.

  • Do you have any siblings?
  • What is your favorite childhood memory?
  • Did you have a pet growing up?  Do you have any pets now?
  • As a kid, how did you most like to spend your time?

Another topic of conversation could be about sports.  Since there are so many different sports, it is a safe bet that they, or someone they know, have an interest in sports.  They do not need to be a talented athlete to enjoy watching sports.

  • Do you play or follow any sports?
  • Who is your favorite athlete?
  • How do you like to exercise?
  • What is your favorite sports team?

Ask them about their technology and entertainment preferences.  This can lead to lively discussions about favorites.  Then you can mention (if it is available for them) that you offer a free Wi-Fi connection and/or a book, CD and/or DVD collection available for guests to borrow.

  • What are your favorite TV shows?
  • What kind of movies do you like?
  • What was the last movie you saw?
  • Who is your favorite actor/actress?
  • What is your favorite movie of all time?
  • What type of music do you like to listen to?  Who are your favorite musicians?
  • Do you like to read?  If so, what kind of books do you read?
  • What’s your favorite board game or card game?

Carefully ask about work, but try not to make it sound like a job interview.  Remember that your guest(s) may be studying, retired, or “between jobs”.  Also keep in mind your guest(s) may be traveling on business while they stay with you.

  • What do you do for a living? Where do you work (or study)?
  • What was your first job ever?
  • When you were a kid, what did you want to be when you grew up?
  • What do you like best about your job?
  • If money was no object yet you still wanted to work, what would be your dream job?

The key is to keep it light. The goal is to build rapport with your guests.  Stick to topics that are interesting and entertaining to talk about.  Most people are looking for polite and lighthearted topics to discuss–it is wise to avoid controversial topics like politics and religion. Leave them with a great impression so they give you and your B&B a positive testimonial about your hospitality via your online guest book.

 

Image by Marcus Berg of Unique Angles Photography

B&B Guests: Special Occasions

bb-guests-special-occasions

Perhaps your bed and breakfast guests are celebrating a special occasion, such as a wedding, honeymoon, anniversary, birthday, or reunion.  When you communicate with them, be sure to find out if they are coming for a memorable reason.

You may offer a special package for honeymooners or people celebrating their birthday or anniversary. Depending upon the size of your bed and breakfast and the number of relatives, you could offer a deal to a family if they book all of your rooms.

Make mutually beneficial agreements with local florists, musicians, and other business people offering complementary services. You can refer each other to more business.  Just as important, your guests will enjoy their stay so much that not only will they return again, they will also refer your bed and breakfast to other potential guests.

 

Image by Marcus Berg of Unique Angles Photography

Promote with Packages

promote-with-packages

Bed and breakfasts often will feature different packages that guests can purchase.  These packages may be based on the season, occasion, local area, classes, or the need to feel pampered.

  • Classes--you may have guests who are attending conferences, workshops, and other learning opportunities at your B&B or near it
  • Local area–has its own attractions, things to do, and events throughout the year
  • Occasion–your guests may be celebrating their wedding, anniversary, birthday, reunion, graduation, or some other significant event
  • Pampering–your guests may like spa services, chocolates, flowers, or dessert for two delivered to their guest room to enhance their memories of their stay at your bed and breakfast
  • Season–you may offer specials during the slow times of your year or offer special holiday packages such as Valentine’s Day

As a bed and breakfast owner, you may make arrangements with local restaurants, attractions, florists, spa facilities, and more.  There is power in creating affiliations and associations with complimentary businesses to yours.  You both can profit from these mutually beneficial arrangements.

Never underestimate the power of packages.  People love to feel special and know that they will be making vacation memories they will fondly recall.

 

Image by Marcus Berg of Unique Angles Photography