Tag Archives: achieve

Everybody Writes by Ann Handley

everybody-writeseverybody-writes

Everybody writes, but do you know how to “create ridiculously good content?”  This “Go-To Guide” offers practical tips that can be applied to owning and running bed and breakfast inns.

Author Ann Handley explains a 12-step “Writing GPS”:

  1. Goal: know what you are trying to achieve and why it matters to your readers. Is it to educate them about your local area?  Inform them about upcoming events?  Entice them to vacation at your B&B?
  2. Reframe: phrase the idea in a way that relates to your readers.  Can they relate to needing a break?  Are they seeking to improve a relationship?
  3. Seek out the data and examples: use credible sources that support your main points and/or discuss personal experiences.  Your sources could be about travel and leisure, health and fitness, or food and wine.  The personal experiences could be yours or a story (told with permission) of a couple renewing their vows, for example.
  4. Organize: know what structure best helps communicate your point.  The story about the couple could be put in interview format, for instance.
  5. Write to one person: your goal is for your readers to recognize and relate to the issues. If may help to speak as though you are writing to a dear friend about the benefits of a bed and breakfast stay.
  6. Produce the ugly first draft: you first just want to get your initial thoughts written down.  This may not be pretty, but the object is to start writing!  You can edit it later.  What compliments do you hear from your bed and breakfast guests?
  7. Walk away: put some distance between your first draft and your second draft.  Even if it is to get up and make breakfast for your current guests.  The point is to allow yourself some time to get away from what you are writing.
  8. Rewrite: shape it into something a reader wants to read.  You may think of some additional points or some more specific examples to illustrate your points.  Perhaps you live in a historical bed and breakfast and learned more about the people who lived here and/or the guests they entertained.
  9. Give it a great headline or title: make sure you deliver on what the title says.  If your title is “10 Ways to Have Fun In [insert your area here]” make sure that you list 10 Ways and that people really have fun doing those leisure activities.
  10. Have someone else edit it: for grammar, usage, style, and punctuation.  Spell check is not enough and even that will not correct every spelling error.
  11. One final look for readability: make sure it is alluring, easy to scan, maybe part of a list or have bullet points.  Can people easily find my main points or do they have to hunt for them?
  12. Publish: know what you want your readers to do next so you can give your call to action.  This could include following you on social media, subscribing to your blog, booking a room, etc.

Ann Handley says that the more you think about what you want to say, and plan for it, the easier it is to say.

  • Why am I creating this?  Your content has to matter to your target audience.
  • What is my objective?  Know what you want people to do as a result of reading your content.
  • What’s my point of view?  Always be focused on your readers perspective (have a customer-centric point of view).
  • How will this impact my readers?  Put your readers into the story.

Creative Approaches To Frame Your Writing (examples listed apply to B&B’s):

  1. Quiz: Test Your Knowledge of Bed and Breakfast Etiquette
  2. Skeptic: Are Bed and Breakfasts Really Better Than Hotels?
  3. Explainer: The Bed and Breakfast Difference in Plain English
  4. Case study: How One Couple Renewed Their Relationship At a B&B
  5. Contrarian: Why Relaxation Is Underrated: The Key To More Productivity?
  6. How-to: How To Plan Your B&B Vacation
  7. Quick how-to: 3 Ways To Jump Start Your Vacation Plans
  8. How NOT to: 5 Ways to Compromise Your Relationships
  9. First person: My Personal Experience At Bed and Breakfasts
  10. Comparison: How B&B’s Measure Up To Hotels
  11. Questions and Answers: Frequently Asked Questions (FAQ)
  12. Data:Are People Working Longer Hours? Yes, Says Survey
  13. Man on the Street: Experts Offer Opinions On B&B Stays
  14. Outrageous: Why No Breaks Can Actually Make You Sick
  15. Insider secrets: The One Thing You Need To Know About Bed and Breakfasts

Bed and breakfasts can write using the 12 Steps of Writing GPS and they have many different ways to creatively frame their writing to their readers.  The important thing is that consistent, quality content keeps you in the forefront of people’s minds when they go to book their next vacation!

Visual Storytelling: Shaping

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According to the book The Power of Visual Storytelling: How to Use Visuals, Videos, and Social Media to Market Your Brand by Ekaterina Walter and Jessica Gioglio, companies need to shape their visual story.  Each piece of content needs to have a clear theme and point of view as well as a take away message for the reader.

Content needs to be aligned with who you are as a company: voice, personality, and values. Once woven together, these themes shape your story.  It is important to list your goals and determine how visual content can help achieve them.  Ask yourself, if your company were a person, what would it look like in real life?

Embrace social media’s more personable, human side.  Look for the most commonly discussed conversation themes from your online consumers.  Shape your story and identify major themes to craft your visual content mix.  Look at your goals, company voice, and customer feedback by social media platform.

Determine Your Visual Content Mix:

  • The magic is in the mix to keep storytelling fresh
  • It allows you to deliver more personalized content to target audiences across different platforms
  • Evaluate your desired frequency per platform for posts, tweets, pins, etc.
  • Have a formula and clear plan of what steps you will take
  • Frequency varies by company and by social media channel
  • Quality content always trumps quantity and volume
  • Content must be interesting, important, and relevant to your audience
  • The usual shelf life of a tweet is considered an hour at most
  • The shelf life of a Facebook post is around 24 hours
  • Prioritize by social media platform the most important content themes that go into crafting your visual story
  • The mix needs to balance what is important from an ongoing visual storytelling perspective with goals, current events, questions, and general conversation from your customers
  • Content goals will likely change each month depending upon how much news your company has or tweets your making in response to fan engagement
  • Content should aim to be mostly upbeat, fun, motivating, and engaging
  • Outlining content themes makes it easy to identify what messages will be best conveyed as photos, videos, infographics, presentations, etc.

Authors Walter and Gioglio remind us to be listening and responding to what is being said about our company as well as learning the most commonly asked questions.  When we know that, companies can better respond to their own target audience.  This means setting goals and developing a strategy.  Our content will adjust in response to real time as we get live social media feedback.

 

Image by Marcus Berg of Unique Angles Photography

Quoting Experts Gets Results

quoting-experts-gets-you-results

Did you know that quoting experts gets results?  Those who quote experts show they recognize the key people associated with a specific subject. In Ali Luke’s blog post “26 Essentials for Blogging Success What You Need To Know” she wrote, “When you include quotes from established experts…you add authority, value, and interest to your blog.”

People love reading quotes from:

  • Actors
  • Activists
  • Athletes
  • Authors
  • Celebrities
  • Comics
  • Entertainers
  • Experts
  • Leaders
  • Inventors
  • Philanthropists
  • Politicians
  • Role models
  • Speakers
  • etc.

The following success quotes come from a variety of people:

“A person who never made a mistake never tried anything new.” (Albert Einstein)

“Each person must live their life as a model for others.” (Rosa Parks)

“In order to succeed, your desire for success should be greater than your fear of failure.” (Bill Cosby)

“Life is 10% what happens to me and 90% how I react to it.” (Charles Swindoll)

“Nothing is impossible.  The word itself says, ‘I’m possible.'” (Audrey Hepburn)

“The two most important days of your life are the day you were born and the day you find out why.” (Mark Twain)

“Whatever the mind of man can conceive and believe, it can achieve.” (Napoleon Hill)

“You miss 100% of the shots you don’t take.” (Wayne Gretzky)

What about you?  Do you have a favorite success quote you would like to share with us?  I respond, when appropriate, to every comment.

 

Image by Marcus Berg of Unique Angles Photography

Happy New Year 2014

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I love New Year’s Day!  We all have a fresh start to accomplish and achieve our goals.  More importantly, to grow closer to being the kind of person we would want to be around.

There are so many individuals that come through the doors of bed and breakfasts.  Each one is special and every person has a story.  If it is appropriate and the guests are talkative with you, take time to listen to them.

They will remember you as the innkeepers who were very hospitable, went out of their way to serve them, and cared enough to hear what they had to say.  As innkeepers, you have an opportunity to bless your guests with the most positive lodging experience ever.

Happy New Year from Kristi Dement and her team at Bed and Breakfast Blogging!

Trip Advisor Certificate of Excellence

trip-advisor-excellence

TripAdvisor®, one of the world’s largest travel sites, offers trusted advice from real travelers on a wide variety of travel choices (including bed and breakfasts). TripAdvisor branded sites make up the largest travel community in the world, with more than 200 million unique monthly visitors and over 100 million reviews and opinions covering more than 2.5 million accommodations, restaurants and attractions. 

Trip Advisor also awards hospitality excellence only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor. Stephen Kaufer, president and CEO, TripAdvisor said, “The Certificate of Excellence award provides top performing establishments the recognition they deserve, based on feedback from those who matter most – their customers.”

Winning bed and breakfasts can showcase their success a number of ways, including displaying the Certificate of Excellence they receive, uploading the award to their own website, or by promoting the achievement to local media with a press release. Last year’s winners promoted their award to great advantage through social media, highlighted their success on Twitter and on their business’s Facebook page, as well as notified past guests and customers of their win, thereby encouraging repeat visits!

TripAdvisor provides access to promotional services and tips for successful PR campaigns through the Management Center. To qualify for the Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor. Additional criteria include the volume of reviews received within the last 12 months.

If your bed and breakfast earns awards, Bed and Breakfast Blogging, can write about it in a blog for your website. Awards of this caliber make a great impression on potential guests and make great content for your website!

 

Image by Marcus Berg of Unique Angles Photography

AAA Diamond Rating

 

AAA-Diamond-ratings

Today, AAA Membership has grown to over 53 million, with more than 1,000 offices and 38,000 employees throughout the United States and Canada.  To get your Bed and Breakfast evaluated by AAA, click on this Application for AAA Lodging Evaluation.

 

What the Diamond Ratings Mean:

One Diamond

These establishments typically appeal to the budget-minded traveler. They provide essential, no-frills accommodations. They meet the basic requirements pertaining to comfort, cleanliness, and hospitality.

Two Diamond

These establishments appeal to the traveler seeking more than the basic accommodations. There are modest enhancements to the overall physical attributes, design elements, and amenities of the facility–typically at a moderate price.

Three Diamond

These establishments appeal to the traveler with comprehensive needs. Properties are multifaceted with a distinguished style, including marked upgrades in the quality of physical attributes, amenities, and level of comfort provided.

Four Diamond

These establishments are upscale in all areas. Accommodations are progressively more refined and stylish. The physical attributes reflect an obvious enhanced level of quality throughout. The fundamental hallmarks at this level include an extensive array of amenities combined with a high degree of hospitality, service, and attention to detail.

Five Diamond

These establishments reflect the characteristics of the ultimate in luxury and sophistication.  Accommodations are first class. The physical attributes are extraordinary in every manner. The fundamental hallmarks at this level are to meticulously serve and exceed all guest expectations while maintaining an impeccable standard of excellence. Many personalized services and amenities enhance an unmatched level of comfort.

Importance

Being able to say that you have been rated by AAA and indicating how many diamonds are in your rating lets people know what to expect from their stay at your Bed and Breakfast.  It is truly an honor (not to mention very hard work) to achieve a five diamond ranking.

For Guests Who Love To Read

For guests who love to read, your bed and breakfast can house a small library or even a parlor or study with a large selection of books on your shelves.  If you are wondering what kind of books to have on the shelves, the following are some great suggestions:

  • Architecture–for those interested in construction and architectural styles
  • Biographies–of any legends about the people who live in your town or former tenants of your home or anyone famous in your area
  • Cooking–people may be looking for a new recipe–especially if it is your cookbook (that you have for sale)!
  • Fiction–if the setting in the book is in your local area it may really be attractive to your guests
  • Flora and fauna–for the garden lovers, horticultural experts, biologists, and green thumbs
  • Guidebooks–for people who want to get to know your area and its attractions
  • History books–many people love to read about history (especially the history of your location)
  • Home decorating–people who stay in bed and breakfasts usually appreciate home decor
  • Success books–people love reading about how to have success, achieve more, and reach their dreams

You need not spend a lot of money if you do not already have a wide collection of books.  There are plenty of good used bookstores and even yard sales that sell them.  Having good reading material for your guest helps them remember their stay at your bed and breakfast even more fondly.  See the B&B Books listed for a great selection of Bed and Breakfast related books!

If You Knew You Could Not Fail

If you knew you could not fail, what would you try to do?  I think most people, by nature, do not like taking risks. Most people like a safety net.

The people who have succeeded in life made their dreams so much bigger than their fears.  They did not focus on what could go wrong, but on how they could do it better next time. They did not let any of their perceived failures stop them from trying again.

Where does that confidence come from

Sources of Confidence:

1. Real life examples–they observe people who are successful and imitate them

2. Relationships–they have family and friends who believe in them and tell them they can do it

3. Reading–they actively pursue reading positive and motivating material and avoid the negative

4. Remembering–they reflect upon previous successes & remind themselves they can do it again

5. Realizing–they realize the potential they have for greatness and do something great

But what if you lack confidence in yourself?

Steps to Add Confidence:

1. Seek out a mentor–a person you think is successful in life and who is willing to give you advice

2. Spend time with people who are encouraging (rather than downers or critics)

3. Read biographies of successful people (to discover some of their secrets)

4. Put together a dream board/collage of pictures of places you want to go, motivating quotes, etc.

5. Reward your small successes along the way (to motivate you to achieve even more)

Over time, it will become more natural for you to accomplish your goals.  Do not let any setbacks get in the way of your vision for a better future for you and your family.  Keep dreaming, keep going, no matter what!

The Power of Visualization

Did you know that the brain’s quickest and probably the longest-lasting response is to images? Having a mental picture of something in your brain can be very motivating as well as relaxing.

If you come to my house, you will see that I have a visualization dream board using different colored pieces of scrapbook paper that I have pinned to a bulletin board.  I cut out meaningful words and inspiring pictures from magazines to motivate me to achieve, relax, and be the best me I can be!

In addition to my dream board, I actively use Pinterest (http://pinterest.com/kristinedement/).  It is so cool to be able to collect tips and get ideas from looking at what other people put on their Pinterest boards.  You can even take your own images and share them with others on Pinterest.

So what means a lot to you?  Spend some time thinking about what kind of categories of pins you would like to set up.  For example, my categories include: social media success, inspiring art, libraries around the world, castles around the world, vacation destinations, etc.  The picture below is of America’s largest home–the Biltmore Estate in Asheville, NC.

If you are an artist, you could paint an inspiring mural on a wall in your home or office or classroom as a way to powerfully visualize your dreams.  No matter how you visualize, it is important that you do!  Then you are one step closer to achieving another dream!