Tag Archives: market

How To Magnetically Market To Attract The Right Guests

Wooden desk and chair in front of window with view of mountains

 

Magnetically market to attract the right B&B guests? That terminology comes from Dan S. Kennedy’s book Magnetic Marketing: How to Attract a Flood of New Customers That Pay, Stay, and Refer. Kennedy has some actionable advice that can be applied to hospitality.

 

According to Dan, priority number one is that you must know WHO you want to attract (to be your guest). What specifically will you do that’s different than your competition (other accommodations)? Kennedy recommends that you craft a compelling, emotional message that reaches their hopes and dreams.

Write it in THEIR language. Use words and phrases that resonate with them. How does your ideal guest think and talk? What do they hope and dream? You must establish credibility, authority, and trust to attract them to stay as guests.

Do you know where your WHO goes online? Kennedy advises for you to be where they are and not where they are not. Makes sense, right? Well, I think to many people commit to marketing without having a strategy for why they market where they market.

When you sell exactly what they want to buy, it draws in those who fit those wants. Dan urges us to know their needs inside and out and to meet them where they live with what they have been looking for.

You must get the right MESSAGE (a truly compelling reason why they should stay with you) via the right MEDIA (the best places to reach your audience) to the right MARKET (to those most likely to respond) and it all starts with knowing your WHO. Your offer must match precisely with the right people.

Kennedy encourages you to ask yourself WHO you want to host as guests over and again. The deeper needs you may be meeting are their need for: peace, connection with others, relaxation, making memories, feeling important, and so on. Be able to answer the question of WHY guests should want to stay with you despite numerous other options?

Kennedy briefly mentions the hospitality industry (along with advice for other major industries) when he suggests that hoteliers (innkeepers) can bundle a package of goods, services, and experiences together and call it a clever (and memorable) name to promote it as a one-of-a-kind buying opportunity that is both compelling and irresistible.

“Your Ultimate Weekend of Food & Fun for Only $XXX!”

  • 10% savings on a regular 2-night room rate (not applicable to other discounts)
  • Free gourmet dinner for 2 on both nights (can be gift certificates to local restaurants)
  • Complimentary bottle of champagne when you arrive (or sparkling cider)
  • Complimentary limo service from and to the airport (or a limo ride for an event)
  • 18 holes of golf for 2 plus cart (include something that applies to your area)
  • Movie tickets for 2 plus popcorn to boot (or something else instead)
  • Limited availability, reserve your spot before… (time frame depends on offer)

Kennedy also talks about the important of having a lead generation offer (information you offer for free in exchange for their name and email address). This allows you to regularly email them unless they unsubscribe from your list. The offer lets people identify themselves as having an interest. Examples of lead generation offers that potential guests would enjoy:

  • Free guide to your local attractions
  • Free guide to your local restaurants
  • Free travel tips

Once they “opt into” your email list, Kennedy directs us to send a monthly e-newsletter out. The content can include:

  • Briefly reaffirm the uniqueness of your hospitality and accommodations
  • Include puzzles, brainteasers, local trivia, recipes, cartoons, etc.
  • Talk about what has been happening at your inn and in your local area
  • Always include a call to action! Tell them what you would like them to do and urge them to book now before it’s too late… (for whatever the reason or event).

According to Kennedy, front end marketing is to reach out to attract new guests and back end marketing is encouraging guests to return and refer you to other people. “We really depend upon guests like you for referrals…”

In your email campaign, Kennedy states that you must have repetition if you want impact and response. A series of emails (appropriately spaced out) each with legitimately valuable content (about you, your area, your packages, testimonials from your guests, etc.), and a call to action every time.

If you note guest birthdays or anniversaries, you can even send an email or a postcard in advance of the dates reminding them to return. Perhaps throw in an incentive like a free bottle of wine or a free upgrade to a more expensive room. The bottom line is to stay on guests’ radar as the place where they want to stay and return again and again.

 

The Power of Visual Storytelling: Tips

 

visual storytelling tips

 

This is the last of the series of blog posts discussing the book The Power of Visual Storytelling: How to Use Visuals, Videos, and Social Media to Market Your Brand by Ekaterina Walter and Jessica Gioglio.  This features their smart tips for social media photography.

 

 

Visual storytelling tips and social media photography tips:

  • Up your resolution to the highest resolution possible
  • Collages need to be of similar resolution
  • Divide your images into thirds either horizontally or vertically
  • Align your image slightly off center to make it more engaging
  • Variety matters, use a range of angles and setups
  • Take more pictures than you think you need
  • Frame your shot with less cluttered backgrounds
  • Use close-cropped images
  • Work the angles
  • Shine bright with lighting and filters
  • Show don’t sell
  • Celebrate occasions
  • Share great quotes
  • Include photos related to your company’s lifestyle
  • Inspire through the use of images by showcasing your company’s lifestyle, values, and opinions
  • Show how your products and services contribute to the greater good
  • Encourage emotion by featuring a sentimental side when appropriate
  • Propel action into a still image
  • Sprinkle in humor and have a little fun
  • Embrace creativity
  • Not all pictures have to have only one item
  • Go behind the scenes to make your customers feel like part of your brand

This is the conclusion to the blog series about the book The Power of Visual Storytelling.  I highly recommend this book.  I literally took twenty pages of handwritten notes from information in this book!  A special thank you to the authors Ekaterina Walter and Jessica Gioglio for letting me share some of their book.  I am not being compensated for this review, I just really think this book is great any business looking to grow their online marketing.

 

Image by Marcus Berg of Unique Angles Photography

The Power of Visual Storytelling: Responses

visual storytelling responses

Ekaterina Walter and Jessica Gioglio, authors of the book The Power of Visual Storytelling: How to Use Visuals, Videos, and Social Media to Market Your Brand remind us that anything can happen at a moment’s notice online. Companies need to identify common occurrences, both positive and negative.  It means looking for opportunities to create visual storytelling responses all around us.  Some strategies include:

 

  • Understand the most important factors that can influence sales and customer leads
  • Weather may be an important theme to craft content around
  • At key times of the year, companies can announce awards, rankings, events, speeches, partnerships, and make other announcements
  • Understand the most frequently asked service inquiries and comments, both positive and negative
  • Develop a robust content library to allow time for real-time opportunities
  • The best storytellers play off their audience responses to hit the message home
  • Extend the life of conversations and engagement as long as it is relevant
  • Look at the content fans are sharing each day

While on the topic of user generated content, there is a higher barrier to engagement if it is not natural for fans to share visual content.  Reward sharing behavior with a campaign, contest, and/or rewards.  Look for themes in the most common types of photos, videos, hashtags, and sentiment.

Choose a clear call to action such as a unique hashtag available across all social media channels.  Make full disclosure to customers how and where their photos and videos will be shared.  Highlight examples to show a range of creativity.  Give rewards and recognition by having an “image of the week” or randomly sending a thank you.

Customers can share their own content through videos shared on social networks like YouTube, Instagram, and the Vine.  Look at your content calendar to determine which video(s) will help tell your visual story in a way that other media cannot.  Think about your target audience, desired end goals, and what resources are available.  Evaluate the needs of your audience and show off your personality.  Mix up the content to a variety of different types and lengths of videos. Common videos include:

  • Announcements
  • Behind-the-scenes
  • Case studies
  • Celebrity partnerships
  • Community involvement
  • Company overview
  • Demos
  • Event highlights
  • FAQs
  • Goals
  • How-to
  • Live streams
  • Office tours
  • Parodies
  • Testimonials
  • Video blogs
  • Visual portfolios

Fan shared content as well as company made videos can show another side to a business. The key is to make the most of what customers are saying about you.

 

Image by Marcus Berg of Unique Angles Photography

The Power of Visual Storytelling: Shaping

visual storytelling shaping

 

According to the book The Power of Visual Storytelling: How to Use Visuals, Videos, and Social Media to Market Your Brand by Ekaterina Walter and Jessica Gioglio, companies need to do visual storytelling shaping.  Each piece of content needs to have a clear theme and point of view as well as a take away message for the reader.

 

Content needs to be aligned with who you are as a company: voice, personality, and values. Once woven together, these themes shape your story.  It is important to list your goals and determine how visual content can help achieve them.  Ask yourself, if your company were a person, what would it look like in real life?

Embrace social media’s more personable, human side.  Look for the most commonly discussed conversation themes from your online consumers.  Shape your story and identify major themes to craft your visual content mix.  Look at your goals, company voice, and customer feedback by social media platform.

Determine Your Visual Content Mix:

  • The magic is in the mix to keep storytelling fresh
  • It allows you to deliver more personalized content to target audiences across different platforms
  • Evaluate your desired frequency per platform for posts, tweets, pins, etc.
  • Have a formula and clear plan of what steps you will take
  • Frequency varies by company and by social media channel
  • Quality content always trumps quantity and volume
  • Content must be interesting, important, and relevant to your audience
  • The usual shelf life of a tweet is considered an hour at most
  • The shelf life of a Facebook post is around 24 hours
  • Prioritize by social media platform the most important content themes that go into crafting your visual story
  • The mix needs to balance what is important from an ongoing visual storytelling perspective with goals, current events, questions, and general conversation from your customers
  • Content goals will likely change each month depending upon how much news your company has or tweets your making in response to fan engagement
  • Content should aim to be mostly upbeat, fun, motivating, and engaging
  • Outlining content themes makes it easy to identify what messages will be best conveyed as photos, videos, infographics, presentations, etc.

Authors Walter and Gioglio remind us to be listening and responding to what is being said about our company as well as learning the most commonly asked questions.  When we know that, companies can better respond to their own target audience.  This means setting goals and developing a strategy.  Our content will adjust in response to real time as we get live social media feedback.

 

Image by Marcus Berg of Unique Angles Photography

The Power of Visual Storytelling: Tumblr

visual storytelling tumblr

 

We have been promoting the book The Power of Visual Storytelling: How to Use Visuals, Videos, and Social Media to Market Your Brand by Ekaterina Walter and Jessica Gioglio. This particular blog post will give a sneak peak into the authors comments about Tumblr.

 

For those not familiar with it, Tumblr is a social media channel that allows users to quickly reblog posts (texts, images, links, quotes, music, or videos) by others. Recently, Yahoo! purchased Tumblr for $1.1 billion. Tumblr is for quick visual inspiration and consumer lust. Users can only add comments if they reblog your post.

Tumblr Statistics:

  • 50% of posts on Tumblr are photos
  • Total unique worldwide visitors are more than 117 million
  • 52% of Tumblr visitors are male
  • 46.5% of Tumblr visitors are 18-34 years old
  • 35.2% of Tumblr visitors have a household income of greater than $100,000 per year
  • The average users spends 1 hr. 38 min. of time each month on the website doing nothing, but consuming content
  • The average Tumbler visit lasts 34 minutes

Tumblr Strategies:

  • Follow other Tumblr users and reblog relevant content
  • Post, promote, and participate in the Tumblr community
  • Let pictures tell the story on your Tumblr account, with text being secondary
  • The best time to post is between 7-10 pm EST on Monday through Thursday and anytime on Sunday
  • Use relevant tags so that your images show up in searches
  • Reblog plenty of content from other users
  • Keep a focus on your goals and repost only what is relevant to your message
  • Have a strategy and calendar to keep a steady stream of quality content
  • Keep a good mix of product info, lifestyle posts, and other content to not appear overly commercial
  • Combine visual, text, quotes, audio, and video in your feed
  • Stay consistent with tags and use a handful of “official” tags
  • Keep content fresh and post often
  • View analytics to see what sort of posts drive the most traffic, but still post a variety
  • Spend some time getting to know that platform and the kinds of content that people post

A Tumblr blog can be incorporated directly into a corporate website, which is great for search engine ranking. Businesses can use Tumblr as an overview of what is on their website.

 

Image by Marcus Berg of Unique Angles Photography

The Power of Visual Storytelling: Instagram

visual storytelling instagram

 

Instagram is a mobile-based app owned by Facebook. This is an app for the click-and-share generation.  The Power of Visual Storytelling: How to Use Visuals, Videos, and Social Media to Market Your Brand by authors Ekaterina Walter and Jessica Gioglio provide useful statistics and suggest helpful strategies for companies to make the most of using Instagram.

 

Instagram Statistics:

  • 130 million active users every month
  • 70% of which are female
  • Users post 40 million photos per day
  • 8,500 likes per second
  • In 2012, Instagram users liked 78 million photos
  • 1,000 comments per second
  • More than 5 million photos uploaded to Instagram every day
  • Recording time is 15 seconds vs. competitor Vine’s 6 second clips
  • 67% of the top brands are now using Instagram
  • Luxury brands have the highest number of followers

Instagram Strategies:

  • Since Instagram has great photo filtering capacity, use filters creatively
  • Build a community by putting your official hashtag (#) in your banner heading so fans know how to tag you
  • Show behind-the-scenes photos
  • Use Instagram’s built-in statistics
  • Brands should be original, artistic, and community building
  • Post regularly about current events, holidays, and seasons
  • Use specific hashtags (#) for promotions or campaigns
  • Pick hashtags (#) that don’t have double meanings or could be read differently
  • Don’t use too many hashtags, need a central focus to your brand’s message
  • Join in the discussion if people are posting comments
  • Ask customers to upload their own photos and videos
  • Since 70% of users are female and women are responsible for the majority of household spending, companies can use this knowledge to share what attracts most female buyers

Using Instagram is a great way for businesses to let their target market(s) get to know what they are all about. It is essential that companies identify their brand’s central message in order to make the most out of knowing what photos and videos to share as well as which hashtags (including customized ones) to add to the posts. Smart businesses join in the conversation in response to when people post comments.  Instagram is a great social media platform for companies to use in order to promote their products and services.

 

Image by Marcus Berg of Unique Angles Psychology

The Power of Visual Storytelling: Twitter

visual storytelling Twitter

The Power of Visual Storytelling: How to Use Visuals, Videos, and Social Media to Market Your Brand is a fantastic online marketing book for businesses.  Authors Ekaterina Walter (@Ekaterina)and Jessica Gioglio (@savvybostonian) do an excellent job of giving practical advice that businesses can apply to better market themselves online.  This particular blog post focuses on what the authors tell us about Twitter.

 

Twitter is an innovative marketing tool as well as a keen way for businesses to connect with their audiences and provide quality customer service.  In fact, of all the social media platforms, Twitter is currently the most popular with Fortune Global 100 Companies.

Super Twitter Statistics:

  • More than half of all links shared on Twitter are images
  • Over 460,000 accounts are created every day
  • 20.6 million adults in the United States access Twitter at least once a month
  • 177 million tweets are sent every day
  • 24% of Twitter users check Twitter at least once a day
  • 54% of Twitter users are male and 46% are female
  • 46% of users are aged 18-34, so a high percentage of young people
  • 67% of users more likely to buy products from brands they follow on Twitter

Smart Twitter Capabilities:

  • Companies that use Twitter gain twice the number of leads each month that their non-tweeting counterparts
  • Twitter cards make it possible to attached media experiences to tweet that link to your content
  • Tweets that link to participating websites can be expanded by users to show a whole range of media
  • If you add the code on your own site, you can determine what sort of content will be shown by a Twitter link
  • Users interested in a particular offer or promotion will be able to fill out a field on the card
  • That field links their existing information, allowing them to quickly register

Savvy Twitter Strategies:

  • Develop your company’s voice
  • Tweet around several key passion points
  • Provide company news and updates
  • Offer unique deals to your Twitter followers
  • Give your clients (and potential clients) excellent customer service
  • Know what you want your followers to associate with your brand
  • Give them reasons to follow your company
  • The photos and videos you share should integrate with your overall strategy
  • Show a more relaxed side to your brand
  • Each tweet should be able to be understood on its own
  • Mix up your content
  • Ask questions to spark conversations
  • Use links to articles, photos, videos, and blog posts
  • Retweet your followers
  • Find out what your followers are interested in and share that
  • Use hashtags (#) to join in bigger conversations on a topic or start your own (#)
  • Use calls to action including RT (retweet)
  • Consider the locations and time zones of your audience
  • Use Promoted Tweet or Trend features to support your key messages

Given the popularity of Twitter and its capabilities, it makes sense for businesses to follow these social media strategies in order to promote their business and provide excellent customer service.  A special thank you to authors Ekaterina Walter and Jessica Gioglio for letting me share some of the content in their book.

 

Image by Marcus Berg of Unique Angles Photography

Pinning Means Winning!

pinning means winning

 

With more than 25 billion pins to explore, you are sure to come up with exciting boards to showcase your bed and breakfast. Pinning means winning! You just click on the plus sign (+) to the left of your user name to create a new board. They will give you the following three options:

 

 

  • Upload a pin (you are adding your own image)
  • Add from a website (add pins from another website)
  • Create a board (each board represents a new category of pictures)

When you create a board, they ask you to:

  • Name the board (use keywords or a memorable name that makes sense)
  • Description (description of the kind of pictures on your board so visitors know what to expect)
  • Category of your board (such as Travel or Food and Drink)
  • Gives you the option to add a map (don’t have to do this with each board)
  • Keep it secret? (it you are not ready to unveil your masterpiece)

Each pin goes on a pinboard.  Viewers can like, repin, or comment on your pin.  This is where you can market your bed and breakfast. Even if you don’t have a lot your own pins, you can creatively pin other people’s pins onto memorable boards.  It does not take long to get attention.

I will share with you some of my Pinterest boards in the next series of blog posts.  Till then, just get started–you will be so glad you did!  Getting noticed is exciting. Pinning means winning more business!!

 

Image by Marcus Berg of Unique Angles Photography

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