Innkeeper Personality Trait: Attentive
Do you think of yourself as attentive to the needs of your bed and breakfast guests? When one is attentive they are:
- observant
- aware of others
- thoughtful towards others
- considerate
- polite
- courteous
The simple act of noticing little things goes a long way. This means treating guests they way they want to be treated. If they have several questions when they first come in, then by all means make sure you have answered all of their questions. You can offer to give them a personal tour of your bed and breakfast or mention when the next event such as afternoon tea and goodies.
If they seem to want to go to their room right away to relax, then hand them a friendly information sheet on your B&B policies including check-out time and ask them to let you know if they need anything else. Do everything possible to show that you are completely dedicated to making sure they have a tremendous experience while they stay as your guests. This increases your chances of having repeat visitors as well as new friends.