Tag Archives: complimentary

Decorating and Amenities For Bed and Breakfast Bathrooms

deep bath tub with picture frame on wall by window with raised fabric window treatments

Bed and breakfast bathrooms can really enhance the experience of your appreciative guests.  Your unique decorations, attractive colors, magnificent materials, fancy fixtures, luxurious linens, and plush amenities all make a big impression on them.  Likewise, it is important to have complimentary bathroom supplies made available in each guest bathroom.  Your guests will remember your attention to the details.

Be sure to decorate your bathrooms in a way that complements the look of the corresponding bedrooms and overall theme of your place.  Guests will expect the décor of bathrooms to be different depending upon the style or location of your bed and breakfast.  The following are just a few suggestions and there are many more decorating options available to the bed and breakfast owner.

Beach bed and breakfast bathrooms

  • feature shells, starfish, sand dollars, sea horse, fish, coral reef, a captains wheel, anchor, or surfboards
  • have water, sand, or coral colors

Farm bed and breakfast bathrooms

  • feature roosters, cows, horses, gardens, corn stalks, or seeds
  • have farm colors like grass green, barn red, or sunflower yellow

Historic bed and breakfast bathrooms

  • feature pictures of previous residents, antique furniture, vintage signs, or a claw-foot tub
  • colors like black and white (like old photos) or rust

There are a variety of materials used in bathrooms, including:

  • Brick
  • Carpet
  • Glass
  • Rugs
  • Stonework
  • Tile
  • Wallpaper

Fixtures, such as:

  • Cabinets
  • Lights
  • Mirrors
  • Showers
  • Sinks
  • Towel bars and hooks
  • Tubs
  • Vanities

Linens:

  • Robes
  • Towels (double loop with high thread count)
  • Washcloths

Luxury amenities and other extras like:

  • Candles
  • Columns
  • Fireplace
  • Flowers
  • Furniture
  • Heated bathroom floors
  • Jetted tub
  • Lounging area
  • Murals
  • Plants
  • Shelving
  • Skylights
  • Television
  • View
  • Wine (chilled)

Guests will be thankful for complimentary bathroom supplies, such as:

  • Bath gel
  • Bath mats
  • Cotton balls
  • Cotton swabs
  • Drinking glasses
  • Hairdryer
  • Lotion
  • Make-up remover pads (to avoid stains on your washcloths and towels)
  • Mouthwash (travel size)
  • Shampoo and conditioner (travel size)
  • Shower cap
  • Soap (soap bars should be individually wrapped)
  • Tissues (with lotion)
  • Toothbrushes
  • Toothpaste (travel size)
  • Toilet paper (individually wrapped rolls)
  • Waste basket (with throw-away liner)

You may want to reward your guests by having a frequent stay and guest referral program allows you to give discounts for those returning again and recommending your B&B to their friends.  Keep in mind the image your bed and breakfast seeks to portray to your guests: comfort, luxury, eco-friendly, and more.  The possibilities are endless as to how you decorate your bathroom and what amenities you offer to your guests.

Image by Marcus Berg of Unique Angles Photography

The Yellow House in Waynesville, NC

Bedroom at The Yellow House in Waynesville, North Carolina

As soon as we met Owners and Innkeepers Ken and Kelli Todtenhagen, we felt very welcome at The Yellow House in Waynesville, North Carolina. We were in town to tour Western Carolina University in nearby Cullowhee.

We stayed in the Rockwell Suite (pictured above), named in honor of the famous 20th-century American author and prolific artist Norman Rockwell, who produced more than 4,000 works in his lifetime.  Rockwell is most famous for the color illustrations of everyday life he created for the Saturday Evening Post for nearly five decades.

In the suite, some of Mr. Rockwell’s pictures are on the walls and there are art supplies (including sketch pads and adult coloring books) available for guests who like to draw.  Ken and Kelli are amazed at some of their talented guests who have left pictures for them.

There are many reasons why guests love to visit The Yellow House, including:

  • Luxurious guest rooms and suites in their Main House and Pond House
  • All ten guest areas include their own gas fireplaces
  • Two dog-friendly rooms in the Pond House
  • Guest amenities including complimentary wine & hors d’oeuvres, 24-hour access to drinks & snacks, comfy robes, and private baths (some with jetted tubs)
  • Gorgeous mountain views
  • “Rest and Relaxation” and “Playing Hooky” specials
  • “Gone Fishing”, “Girls Getaway”, and “Honeymoon/Anniversary Picnic” packages
  • Extras including balloons, chocolate, picnic lunches, wine & cheese tray, flowers
  • Delicious fresh complimentary gourmet breakfasts each morning

There are many special occasions guests celebrate at The Yellow House, including:

  • Memorable anniversaries
  • Unforgettable birthdays
  • Joyous graduation parties
  • Festive holidays
  • Elegant weddings

The Yellow House is close to so many noteworthy and scenic places, such as:

  • Biltmore Estate
  • Blue Ridge Parkway
  • Brevard Music Center
  • Cherokee Indian Reservation
  • Folkmoot
  • Great Smoky Mountains National Park
  • Pisgah National Forest

Guests of The Yellow House enjoy activities and adventures, like:

  • Flyfishing
  • Golfing
  • Hiking
  • Horseback riding
  • Hot air ballooning
  • Mountain and road biking
  • Rock and ice climbing
  • Skiing
  • White water rafting

Some favorite restaurants where guests like to dine are:

  • Bourbon Barrel Beef and Ale
  • Boojum Brewing Company
  • Frogs Leap Public House
  • The Chef’s Table
  • Trailhead Cafe and Bakery

Ken and Kelli have done some major renovating to the house (built in the late 1800s) to restore its grand historic appeal.  They have added antique furniture and some of their delightful decor changes throughout the year to reflect the seasons and holidays.  We highly recommend a visit to The Yellow House and we look forward to many return visits.

Do You Know What Your Guests Really Crave?

Book Cover: What Customers Crave next to picture of author Nicholas J. Webb

Do you know what your guests really crave? What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint by popular speaker and corporate strategist Nicholas J. Webb gives more insight into the desires of customers.  Mr. Webb explains with customers being able to rate their experiences and express their opinions online so easily, especially on websites like Amazon, TripAdvisor, and Yelp; there has been an irreversible shift of power from businesses to consumers. There is no place to hide for those who deliver poor products and services because they will be vetted by customers who will share that information throughout cyberspace forever.

Mr. Nicholas Webb argues that we, as business people, first must understand our consumers better and then create relevant experiences to specific customer types.  What does he mean by “types”?  Simply, knowing what customers love and what customers hate.  Make the effort to understand what customer types we serve, and then learn what those types love and what they hate to design beautiful experiences throughout your time together.

5 Critical Touchpoints:

  • The pre-touch moment is when your potential guests are checking you out online and looking at how you maintain your inn.
  • The first-touch moment sets the theme for how your customer will view their experience with you.
  • The core-touch moment represents how you serve them throughout their stay.
  • The past-touch moment is the final experience they have with you so send them off with a memorable good-bye, so they want to come back.
  • The in-touch moment is how you stay connected with them after their experience with you.  Consistently and pleasantly provide them with ongoing value so they willingly want to come back.  This is not the time to be sales-y.

When you go far above what they expect, you have given them a memorable experience.  Listen to your customers.  Read their comments in reviews and in your guest books.  Ask your guests when they book how they found you and if there is a reason for their visit.

Webb advises that you must invent the experiences that fit your market, service product, and customer types. Not sure of your audience(s)? Create a one-sentence mission statement that is powerful and to the point.  It should define the foundation for why you are in business.

The author writes about an experience he had staying at a luxury hotel in San Jose, California.  At the extravagant price he was charged, he expected an extraordinarily high level of service.  He was disappointed with several things:

  • He found a plastic card informing him that he would be paying $29.99 a night for internet service (most B&B inns offer free wireless internet)
  • There was a large Evian bottle with a card hanging from its neck reading, “Enjoy this for $19.95” (B&B inns are known for giving their guests access to free refreshments and goodies)
  • On the back of the remote there was a sticker warning him that if he stole the remote, he would be charged for it (given the unlikelihood of a “remote-control heist”, he said he would forgo the label that insults a customer’s integrity)

Webb points out that when your customers love you, they will buy more and stay longer all while referring their friends and family to stay with you.  However, if you deliver only what your customers expect, Webb states that you will lose your guests to a competitor that wows them.  The “innovation zone” is where you begin to exceed your customers’ expectations.  The better you get at this, the further you will rise.

What gets even better is that your customers will become your marketing machines through social media and word of mouth and you will rapidly build a reputation as the best place to stay in your local area.  Satisfied customers will nurture you with sales, repeat visits, referrals, and incredibly powerful ratings on social media as well as through digital sharing.

Nicholas Webb reminds us that acquiring new guests is much more expensive than keeping current guests.  That is why we should deliver exceptional and relevant experiences to build an excellent reputation across all touch points and to all customer types.

If your price is less than the value customers expect, you will increase sales as well as happy customers.  However, if the price exceeds the value customers expect to receive from you, they will leave in droves.

As you begin to distinguish between customer types, your perspective on how you view customer expectations changes. You can see the world through your customers’ eyes, including what they love and what they hate.

You customers can clue you in to areas that need improvement and tell you how to improve them, which allows you to provide the most exceptional and relevant experiences.  Reward your guests who present ideas on how to improve their experience at various touchpoints.  If customers leave because they are not being properly served, your hospitality business eventually fails.

Mr. Webb advocates for collaboration with people in your same industry since it can add to greater mutual prosperity through an exchange of ideas, experiences, and skills.  This explains why bed and breakfast inn associations are a great resource.  There is strength in coming together as fellow proprietors who want to offer the best hospitality possible.

Your customers can do a complete background search on your business literally in seconds. To stay on top of your business reputation, Nicholas recommends using Google Alerts on keywords that are relevant to your business name, industry, and competition.

Put together a contest encouraging people to specify what they love and what they hate in overnight accommodations.  Reward prizes to the top three people who offer most helpful suggestions (such as a free night’s stay or free room upgrade during their next visit).

Mr. Webb gives practical tips for making an upset customer (guest) a lifelong guest in five easy steps:

  • State to the customer that you intend to listen to them and work hard to make them happy.
  • Know that sometimes you just need to remain quiet while the customer releases steam and talks about why they are upset (if you listen carefully, you can learn what will make them happy).
  • Confirm with them that you heard them correctly by restating it back to them and asking if that is correct.
  • Offer a solution based on what you learned from carefully listening.
  • Follow up on the mistake to make sure you met with their approval (this shows them that making the situation right was a priority for you & your inn).

Great organizations love their customers and want them to be happy.  Businesses get better when companies get better.  Constantly look for ways to reinvent the customer experience by removing pain and adding pleasure.

Always leave your guests wanting more!  Continue to provide exceptional service throughout their stay.  Customer experiences are not just one event, but a series of events.  Think of your last touch as a way to prove to your guests that you love and cherish the relationship.  Then continue the relationship by offering personal, relevant, and valuable information on your website, in social media, and in e-newsletters.

Providing excellent service is vital to those in the hospitality industry.  Mr. Webb stated that one of his clients who operates high-end lodges and resort hotels started having team members take pictures of the guests throughout their stay and a few weeks after guests returned home, they would receive a complimentary and beautifully bound photo album ($40) delivered to them (for less than $20).  Annual re-bookings increased by 78%!

What’s more is that hundreds of customers posted the pictures on their social media which resulted in a 20% uptick in new bookings because of this practice.  Today, guests are also sent a digital photo album to make it easier for them to share their photos on influential social networks.  This proved to be a fabulous idea well worth the investment because of the additional business (from returning guests and new guests).

Taking Mr. Nicholas Webb’s advice, we should discover what our guests love and what they hate.  Of course, this depends upon who we are trying to attract.  What types of guests stay at your B&B?  Are these your ideal guests?  What do your ideal guests love and what do they hate?   Keep track of all of your ideas, brainstorm with employees or others in your industry, and listen to your guests, so you can know what your guests really crave.

3 Chocolate Bed and Breakfasts

If you have never heard of 3 chocolate bed and breakfasts, these 3 American B&B’s (from New Mexico, Texas, and Maine) have the word “chocolate” somewhere in their name.  They sound so delicious, that it is “sweet” to feature them!

chocolate bed and breakfasts

Located in Corrales, New Mexico, their serene mountain location does not let on that they are near the two largest cities in their state: Albequerque and Rio Rancho.  With four lovely Southwestern-decorated bedrooms, guests of the Chocolate Turtle Bed and Breakfast all receive fresh flowers and, of course, chocolate turtles!  Their hot chocolate is also complimentary.

 

chocolate bed and breakfasts

The Chocolate Turtle Bed and Breakfast can provide intimate ceremonies and memorable receptions for up to 50 people at their beautiful, unique New Mexico wedding location.  If your wedding is too large for this B&B, they suggest reserving the Chocolate Turtle for your special guests coming from out of town. The Turtle will provide a fantastic venue for family members who don’t get to see each other very often to gather, catch up, and relax during your wedding weekend.

chocolate bed and breakfasts

Loaded with Hill Country charm hosting complimentary chilled Champagne from the famous local Beckard Vineyards and fresh fruit and pastries as well as scrumptious chocolate treats left on their King size bed with luxurious linens, Chocolate Diamond Bed and Breakfast is one of the more popular B&B’s in the heart of Fredericksburg, Texas!

 

 

chocolate bed and breakfasts

 

Guests get this 1930’s Bungalow style cottage all to themselves to celebrate their special occasion while enjoying a romantic evening sitting in the new jacuzzi hot tub.  Ultimate elegance within walking distance to Main Street. This charming cottage with it’s own private hot tub is to die for!

 

 

chocolate bed and breakfasts

This peaceful inn, named Chocolate Chip Bed and Breakfast, is located on six acres with a scenic pond in Lamoine, Maine.  The original house was built in 1850, but in 2011 this B&B was renovated and it expanded. A full gourmet breakfast is served each morning in Breakfast room or in our Library. Books and board games are for all their guests to enjoy. Sunny porch with plenty of rockers and adirondack chairs to relax with a book and cup of coffee.

chocolate bed and breakfasts

 

All four rooms, at the Chocolate Chip Bed and Breakfast, have private bathrooms with shower, thermostats in rooms for radiant heat in floors, cable TV and wifi. Guests savor delicious home-baked cookies each evening, along with turndown service. They are within walking distance to Lamoine Beach and Lamoine State Park.

 

Guests do not have to love chocolate to want to visit these three inns: Chocolate Turtle Bed and Breakfast, Chocolate Diamond Bed and Breakfast, and Chocolate Chip Bed and Breakfast.  However, if you are a chocolate lover, consider it a bonus!

Promote with Packages

promote with packages

 

 

Promote with packages that your bed and breakfast guests can purchase.  These packages may be based on the season, occasion, local area, classes, or the need to feel pampered.

 

 

  • Classes--you may have guests who are attending conferences, workshops, and other learning opportunities at your B&B or near it
  • Local area–has its own attractions, things to do, and events throughout the year
  • Occasion–your guests may be celebrating their wedding, anniversary, birthday, reunion, graduation, or some other significant event
  • Pampering–your guests may like spa services, chocolates, flowers, or dessert for two delivered to their guest room to enhance their memories of their stay at your bed and breakfast
  • Season–you may offer specials during the slow times of your year or offer special holiday packages such as Valentine’s Day

As a bed and breakfast owner, you may make arrangements with local restaurants, attractions, florists, spa facilities, and more.  There is power in creating affiliations and associations with complimentary businesses to yours.  You both can profit from these mutually beneficial arrangements.

Never underestimate the power of packages.  People love to feel special and know that they will be making vacation memories they will fondly recall.

 

Image by Marcus Berg of Unique Angles Photography