Let Your Guests Evaluate You
In order to receive feedback for the bed and breakfast experience you offer, why not let your guests evaluate you? This gives you valuable information and provides them with an opportunity to give you a great testimonial and maybe point out some things they noticed.
Your evaluation form only needs to ask a few questions:
1) What did you like the most about staying at our bed and breakfast? (things they thought were great)
2) Any disappointments? (things they think you can improve)
3) If you could change one thing about our bed and breakfast, what would it be? (this does not necessarily mean you will get negative comments–they may offer great suggestions for you to think about)
4) Do you have any additional comments you wish to share? (this way they feel that they have had every opportunity to share their concerns or ideas)
This evaluation form lets them know you cared about their experience and hope that they will return. It also allows them to reflect on their stay.
Take any negative comments with a grain of salt. There may be some truth to them or you may have had a picky guest who is hard to please.
If you want to use any of their glowing statements as positive testimonials, ask permission before quoting them in marketing materials or on your website.
Overall, when you let your guests evaluate you, it gives you important information so you can be a better innkeeper.