The Hospitality of Hosting
A gracious host is very welcoming and immediately sets you at ease when you arrive. Hospitality is the relationship between the guest and the host, or the act or practice of being hospitable. This includes the reception and entertainment of guests, visitors, or strangers. It is important, as bed and breakfast owners and innkeepers, that guests feel at home in your home.
Hospitality is associated with etiquette and entertainment. It involves showing respect for one’s guests, providing for their needs, and treating them as equals. The word hospitality derives from the Latin hospes, meaning “host”, “guest”, or “stranger”.
Hospitable Things To Say
- “Make yourself at home.”
- “What brings you here to stay with us?”
- “Do you need more fresh towels or pillows?”
- “Can I get you anything else?”
- “Feel free to select from our DVDs and books to take back to your room during your stay here.”
- “Would you like to know about some fun things to do in our area?”
- “Your homemade fresh-cooked breakfast will be ready at….”
- “Would you care for some tea this afternoon?”
As an innkeeper, you will need to know the fine art of how much to interact with your guests. Be available to answer their questions, but also be sensitive to their need for privacy. Take your cue from the guests themselves since each person is different. This way you tailor your hospitality to match the needs and wants of your guests. That is the hospitality of hosting!
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