Category Archives: Hiring

How to Find Your Inspiration as an Innkeeper (Part 1)

a kitchen table set with orange juice glasses and breakfast on plates

Wondering how to find your inspiration as an innkeeper? Bed and Breakfast innkeepers each have their own unique story of how they entered the hospitality industry.  Think about how YOU got started as a bed and breakfast owner.  For your own reviewing, write down your own personal story of how you came to be a travel accommodations provider. Consider including your answers to some of the following questions.

Motivation:

  • Do you love cooking for others?
  • Do you like entertaining guests?
  • Do you desire to work from home?
  • Do you need to feel independent?
  • Do you enjoy helping others relax?
  • Do you receive fulfillment from serving others?
  • Do you like recommending things for people to do in your local area?
  • Are you a first-generation B&B owner, or does your family already have a history of hospitality management experience or ownership?

Innkeeping:

  • What do you like the most about B&B innkeeping?
  • What could you do more of? (things you find enjoyable)
  • What could you do less of? (things you dislike doing)
  • Do you have (or have you thought about hiring) part-time employees to fulfill the roles you least like (or are challenged by)?

Niche:

  • What amenities does your inn have?
  • What is your inn known for? (ex: artwork, restaurant, spa, etc.)
  • What in your local area attracts guests to stay for a visit?
  • What type of guests do you (or would you) like to attract?
  • How do you describe your place of hospitality to others (on your website, in your social media, over the phone, and in person)?

There needs to be a match with your motivation for working, your individual talents, and your hospitality niche/ideal guests.  Consider the following 3 hypothetical scenarios…

1) Innkeeper Irene loves cooking for others and entertaining guests. She dislikes anything involving paperwork–especially finances.  Her B&B restaurant is becoming more known in the community. She does not have the time or desire to learn online marketing. How can she keep doing the things she loves (cooking and entertaining) and hire out for other things (financial and marketing)?

2) Bob the B&B owner is very successful with marketing his inn.  His grown children manage the day-to-day operations of their thriving business.  Their occupancy rate is very good, but he is wondering how to earn more income outside of bookings.

3) Shirley & Dale are a husband and wife innkeeping couple. Shirley’s favorite thing to do is to plant and grow flowers and produce in their gorgeous garden as well as to decorate their inn. Dale loves construction and renovation projects (both inside and outside). However, they have a real need for adding housekeeping and kitchen staff (not to mention their need to promote their inn). What can they do?

Please add your comments and suggestions below and watch for Part 2 of this blog post!

Image by Marcus Berg of Unique Angles Photography

When You Need to Unwind…

when you need to unwind

 

 

 

There are days when you need to unwind. For the bed and breakfast owner, it could be any of the following situations:

 

 

  • An unexpected expense (anything from needing a new roof to a new refrigerator)
  • Guests (most are great, but a few can be hard to deal with)
  • No time to yourself (you are always attending to everyone and everything else)
  • Not enough bookings (not earning enough)

Possible Solutions:

  • Fix repairs yourself or barter your rooms in exchange for something you need
  • Stick to your bed and breakfast policies even if it means turning away business
  • Hire an additional employee (housekeeper, chef, etc.) at your B&B
  • Hire inn-sitters or interim innkeepers
  • Add a blog with fresh content to bring more visitors to your website
  • Pay to be listed in popular bed and breakfast directories

There are always steps you can take to make the bed and breakfast way of life easier for you, the innkeeper.  Don’t forget about reaching out to your community and making affiliations with a local florists, restaurants, spas, chambers of commerce, and so on. Remember too that there are bed and breakfast associations in which you can become members. The more interaction with other people, the more likely you will have success!

 

Image by Marcus Berg of Unique Angles Photography

Take a Break and Hire Inn Sitters!

hire inn sitters

 

Are you running your bed and breakfast or is your B&B running you?  There are moments when you cannot close your doors because your rooms are booked yet you need a break, have an innkeeping conference to attend, or a family emergency requires you to need to leave. Hire inn sitters, or interim innkeepers, to help solve your dilemma.

You want experienced professionals who may have been innkeepers in the past themselves.  Of course you will want to check their references, rates, and services which may vary depending upon the size of your bed and breakfast and the tasks you ask them to complete.  They usually can give an approximate range of their fees before meeting in person with you.

Because every bed and breakfast is different, you will need to set aside training time so you can communicate how you run your B&B.  Good inn sitters are willing to do things the way you ask for them to be done.  If you want them to cook your recipes, allow time to instruct them.  They will need to know the “inns” and outs of how you manage your B&B.

When you hire inn sitters that are trustworthy and have the experience and references that assure you they are capable, then you can leave your bed and breakfast knowing that it is in good hands.

One capable couple, Lynda and Howard Lerner, serve as Interim Innkeepers in their business called Inn Caring. After they do a great job filling in for you, please give them a positive testimonial for their website.  They also serve as expert bed and breakfast consultants and teach informative seminar training classes.

 

Image by Marcus Berg of Unique Angles Photography