Blogging Fusion Blog Directory

7 Proven Ways To Boost Your Guest Hospitality

Showing your finest guest hospitality is essential to creating a positive guest experience. Monica Or, in her book Star Quality Experience: The Hotelier’s Guide to Creating Memorable Guest Journeys, states that you should want guests to be talking about you for all the right reasons. Guests trust reviews written by previous guests. Personalize your guest … Read more

How To Surprise and Delight Your Guests

To delight your guests, hospitality providers must tell stories. Let’s focus on The Laws of Brand Storytelling: Win–and Keep–Your Customers’ Hearts and Minds, a book by Ekaterina Walter and Jessica Gioglio. According to the authors, branding is about extraordinary customer service. A brand is the sum of interactions (real and perceived) that a person has … Read more

How To Be An Irresistible Brand With Loyal Fans

  Loyal fans return again and again to see the people and places they love. This post features the book Fanocracy: Turning Fans into Customers and Customers into Fans by David Meerman Scott and Reiko Scott. The authors argue that business success comes from creating fans of your business. Moreover, creating fans means building personal … Read more