Tag Archives: great impression

Great Conversation Starters While Hosting Guests

 

great-conversation-starters-while-hosting-guests

It is always a good idea to have some topics of conversation in mind if you regularly host guests at your bed and breakfast.  Having a mental list of what to talk about means you will feel comfortable interacting with perfect strangers at any time. The biggest secret to being a good conversationalist is simply allowing other people to talk about themselves. Why? It is a subject they probably know well and are comfortable talking about.

Since they are likely to be out of town guests when they visit, this automatically gives you some conversation topics, including the reason for their stay at your B&B.

  • Are you celebrating a special occasion (birthday, anniversary, reunion, etc.)?
  • What attracted you to visit us in this area?
  • Does our area have a leisure activity or event you will be participating in?
  • Where else have you been on vacation?
  • What was your most favorite vacation destination so far?
  • If you could live anywhere in the world, where would it be?

People love talking about what they eat or want to eat.  Think about the popularity of Food Network and online recipe websites!  Inquire about their favorite foods including breakfast dishes.  During the time they book the room is the best time to find out if they are allergic to any foods or on a restricted diet since you, or your staff, will be cooking for them.  If you realize that question was never answered, take the first opportunity to ask.

  • What is your favorite food?
  • If you could only have one meal for the rest of your life, what would it be?
  • Where do you like to go when you eat out?
  • Do you like to cook? If so, do you have a signature dish?
  • Are there any foods that you would like to try?

If they bring up their family, then it is perfectly acceptable to have a discussion centered around that.  Most people love talking about their family.  However, we need to be sensitive to people who may have strained family relationships, family members who are ill, infertility issues, or some other personal struggle in their lives.

  • Do you have any siblings?
  • What is your favorite childhood memory?
  • Did you have a pet growing up?  Do you have any pets now?
  • As a kid, how did you most like to spend your time?

Another topic of conversation could be about sports.  Since there are so many different sports, it is a safe bet that they, or someone they know, have an interest in sports.  They do not need to be a talented athlete to enjoy watching sports.

  • Do you play or follow any sports?
  • Who is your favorite athlete?
  • How do you like to exercise?
  • What is your favorite sports team?

Ask them about their technology and entertainment preferences.  This can lead to lively discussions about favorites.  Then you can mention (if it is available for them) that you offer a free Wi-Fi connection and/or a book, CD and/or DVD collection available for guests to borrow.

  • What are your favorite TV shows?
  • What kind of movies do you like?
  • What was the last movie you saw?
  • Who is your favorite actor/actress?
  • What is your favorite movie of all time?
  • What type of music do you like to listen to?  Who are your favorite musicians?
  • Do you like to read?  If so, what kind of books do you read?
  • What’s your favorite board game or card game?

Carefully ask about work, but try not to make it sound like a job interview.  Remember that your guest(s) may be studying, retired, or “between jobs”.  Also keep in mind your guest(s) may be traveling on business while they stay with you.

  • What do you do for a living? Where do you work (or study)?
  • What was your first job ever?
  • When you were a kid, what did you want to be when you grew up?
  • What do you like best about your job?
  • If money was no object yet you still wanted to work, what would be your dream job?

The key is to keep it light. The goal is to build rapport with your guests.  Stick to topics that are interesting and entertaining to talk about.  Most people are looking for polite and lighthearted topics to discuss–it is wise to avoid controversial topics like politics and religion. Leave them with a great impression so they give you and your B&B a positive testimonial about your hospitality via your online guest book.

 

Image by Marcus Berg of Unique Angles Photography

Trip Advisor Certificate of Excellence

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TripAdvisor®, one of the world’s largest travel sites, offers trusted advice from real travelers on a wide variety of travel choices (including bed and breakfasts). TripAdvisor branded sites make up the largest travel community in the world, with more than 200 million unique monthly visitors and over 100 million reviews and opinions covering more than 2.5 million accommodations, restaurants and attractions. 

Trip Advisor also awards hospitality excellence only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor. Stephen Kaufer, president and CEO, TripAdvisor said, “The Certificate of Excellence award provides top performing establishments the recognition they deserve, based on feedback from those who matter most – their customers.”

Winning bed and breakfasts can showcase their success a number of ways, including displaying the Certificate of Excellence they receive, uploading the award to their own website, or by promoting the achievement to local media with a press release. Last year’s winners promoted their award to great advantage through social media, highlighted their success on Twitter and on their business’s Facebook page, as well as notified past guests and customers of their win, thereby encouraging repeat visits!

TripAdvisor provides access to promotional services and tips for successful PR campaigns through the Management Center. To qualify for the Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor. Additional criteria include the volume of reviews received within the last 12 months.

If your bed and breakfast earns awards, Bed and Breakfast Blogging, can write about it in a blog for your website. Awards of this caliber make a great impression on potential guests and make great content for your website!

 

Image by Marcus Berg of Unique Angles Photography

Creative and Fun Decorating Ideas

creative-decorating-ideas

You want your bed and breakfast to stand out to your guests and make a great impression.  The following is a list of decorating tips:

  • Keep in mind the geographical location of your bed and breakfast when you choose your color theme.  So if it is near water, you can use a them based on light brown sand, pink seashells and corals, ocean blues, and sunny yellows.  If you are in the mountains or a forested area, you can use colors found in the woods, such as deep greens and cranberry reds.
  • There are many different approaches to decorating your inns’ bedrooms.  For a traditional bed-and-breakfast look, use Victorian-style furniture.  For a cottage-style B&B, put handmade quilts on the bed with matching shams.
  • In order for your decor to flow, keep a consistent period or style decor throughout, varying in color themes only from room to room.
  •  Put natural-finish or painted wicker chairs near the bedroom windows.  Put floral fabric cushions in the chairs and add a matching ottoman.  If your B&B has wicker furniture, it is best to use the same style of wicker seating in the main living area as on the front porch.
  •  Decorate the main living area according to its size.  For an extra large living room, arrange several small groups of chairs.  For a smaller room, place a large couch in front of a fireplace, with a chair on each side.  For a relaxed cottage-style look, put loose-fitting canvas slipcovers on the furniture.
  • Accessorize with wall art that reflects nature in the area or local artists and artisans. Fill a large empty vase with rocks or shells that you or your guests have collected from the beach, woods or a neighboring lake.  Place skis on the wall like shown in the above picture for artistic flair.

You can get even more helpful ideas for home decorating from Better Homes and Gardens and at Pinterest.

 

Image by Marcus Berg of Unique Angles Photography