Tag Archives: evaluation

AAA Diamond Rating

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AAA-Diamond-ratings

Today, AAA Membership has grown to over 53 million, with more than 1,000 offices and 38,000 employees throughout the United States and Canada.  To get your Bed and Breakfast evaluated by AAA, click on this Application for AAA Lodging Evaluation.

 

What the Diamond Ratings Mean:

One Diamond

These establishments typically appeal to the budget-minded traveler. They provide essential, no-frills accommodations. They meet the basic requirements pertaining to comfort, cleanliness, and hospitality.

Two Diamond

These establishments appeal to the traveler seeking more than the basic accommodations. There are modest enhancements to the overall physical attributes, design elements, and amenities of the facility–typically at a moderate price.

Three Diamond

These establishments appeal to the traveler with comprehensive needs. Properties are multifaceted with a distinguished style, including marked upgrades in the quality of physical attributes, amenities, and level of comfort provided.

Four Diamond

These establishments are upscale in all areas. Accommodations are progressively more refined and stylish. The physical attributes reflect an obvious enhanced level of quality throughout. The fundamental hallmarks at this level include an extensive array of amenities combined with a high degree of hospitality, service, and attention to detail.

Five Diamond

These establishments reflect the characteristics of the ultimate in luxury and sophistication.  Accommodations are first class. The physical attributes are extraordinary in every manner. The fundamental hallmarks at this level are to meticulously serve and exceed all guest expectations while maintaining an impeccable standard of excellence. Many personalized services and amenities enhance an unmatched level of comfort.

Importance

Being able to say that you have been rated by AAA and indicating how many diamonds are in your rating lets people know what to expect from their stay at your Bed and Breakfast.  It is truly an honor (not to mention very hard work) to achieve a five diamond ranking.

Posted in Associations and Ratings

Let Your Guests Evaluate You

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In order to receive feedback for the bed and breakfast experience you offer, why not have your guests fill out a short evaluation form?  This gives you valuable information and provides them with an opportunity to give you a great testimonial and maybe point out some things they noticed.

Your evaluation form only needs to ask a few questions:

1) What did you like the most about staying at our bed and breakfast? (things they thought were great)

2) Any disappointments? (things they think you can improve)

3) If you could change one thing about our bed and breakfast, what would it be? (this does not necessarily mean you will get negative comments–they may offer great suggestions for you to think about)

4) Do you have any additional comments you wish to share? (this way they feel that they have had every opportunity to share their concerns or ideas)

This evaluation form lets them know you cared about their experience and hope that they will return.  It also allows them to reflect on their stay.

Take any negative comments with a grain of salt.  There may be some truth to them or you may have had a picky guest who is hard to please.

If you want to use any of their glowing statements as positive testimonials, ask permission before quoting them in marketing materials or on your website.

Overall, having your guests evaluate you gives you important information so you can be a better innkeeper.

Posted in Guests